Sameeksha Nag

Sameeksha Nag is a certified NLP Master, NLP Trainer, CBT Practitioner, Emotional Intelligence Coach, Corporate Trainer, Life Coach, Soft Skills Trainer of IBHNLP - Indian Board of Hypnosis & Neuro-Linguistic Programming. She is also a Hypnosis Practitioner of IBHNLP. She has completed her NLP Practitioner, Hypnosis Practitioner & Life Coach Certification program successfully & has shown the consistency in whole course procedures. She is certified to use all the tools & techniques of NLP, Hypnosis with the methodologies & the formats of Life Coaching. She is associated with IBHNLP as an NLP Practitioner, Hypnosis Practitioner and Life Coach since July 2019.

PROFESSIONAL SUMMARY:

Results-driven professional with over 14 years of professional experience. Proven ability in analyzing existing operations and designing new strategies and processes to improve organizational performance. Excellent organizational, leadership, team building, public speaking, project management and business development skills. A quick learner and a smart working person with excellent communication skills. I am an effective team member and enjoy working in a team.

I am an MBA with experience in diverse fields such as Business Development, Customer Care, Training, Business Process and Delivery /Project Management.

SKILLS

Soft Skills:

• Excellent Delivery and project management skills
• Excellent business and process analysis skills.
• Strong inter-personal skills. Ability to listen and work as a team.
• Accurate with an eye for attention to detail.
• Excellent communication skill (written and oral) along with the ability to communicate through all levels of the Organization.
• Excellent presentation skills.
• I can work effectively under pressure and produce results.
• Self-starter and self motivator
• Logical and analytical approach towards problem solving.
• Leadership qualities - able to train and coach team members, Approachable, assertive and credible
• Flexible and adaptable, responds rapidly to changing business needs.

Technical Skills

• Good knowledge of MS Office, MS Visio.
• Worked on applications like XTRAC, Actuate Server, Requisite Pro, MCWS, Test Director, GFAS Core, WebFOCUS

Work Experience:

Aon Technologies, India May 2017 – Till Date

Role: IT Domain Lead, Planning & Business Management

Duration: December 2009 - till date

Responsibilities

• Business Planning Management | Create and manage the team’s specific Rhythm of Business (ROB), including all-hands, staff meetings, LT meetings, reporting, etc. to help the business to run smoothly and effectively. Must be able to partner with a wide range of individuals within the division and across the company to integrate necessary activities and drive for optimal results.
• Communications | Partner with Marketing/Communications Manager to align internal communications including organizational announcements and cascade of the rhythm of business. Own and manage content on SharePoint sites relevant to special projects and FTS business management. Develop presentations for both internal and external audiences, including content creation and orchestration across the team as well as security-related teams across the company. Incudes preparing presentations for industry level conferences.
• Collaboration | Provide clear communication and help facilitate collaboration across a team that is dispersed worldwide
• Finance & Budget Management | Manage the team’s OPEX and CAPEX budget, working with the finance controllership team and budget stakeholders to drive effective yearly, quarterly and monthly budgeting processes, and to ensure tracking, analyzing and follow-up on all budget-related activities take place. Also includes developing and rolling out new systems and processes related to budget management when necessary.
• Organizational Agility | Be a sounding board on key organizational topics and a consultant on key business decisions. Help interview and assess candidates. Act as a triage point for the team where input is needed from senior leaders
• Special Programs | Manage and drive ad hoc special projects across IT Platform Services, and Project manage executive schedule and deliverables, develop requirements, ensure content meets high bar and aligns with organizational strategy and IT Platform Services business goals.

Tech Mahindra Ltd May 2007 – May 2017

Role: Delivery Manager

Duration: December 2009 - till date

Responsibilities

• Accountable for rollout of key Service Assurance (Event, Incident, Problem, Config Management) systems,
• Service Delivery (Request fulfillment, Change, Billing) systems, Inventory (Commercial, Network) rollout and reporting systems (Network performance, SLA & KPI reports), eBonding etc within the agreed budget & timelines.
• Engagement with Bid Team to provide accurate bid stage costing for complex contracts helping BT to win contracts & improve margins
• Once the contract is won, track requirements from the contract to the obligation tracker and prepare Scope, Schedule and Cost collaterals
• Ensure that the contractual requirements are met through system developments (prioritized and delivered in releases) via Technical delivery Hub and contract specific configurations via configuration hub and BT platforms.
• Conducting proactive soft escalations to get focus on various teams stack to deliver the critical project activities on priority
• Rollout involves systems such as EMC SMARTS, IBM Tivoli(Intelliden),BMC Remedy etc to manage the customer network/orders
• Manage the project delivery and timelines to ensure service commencement date is met
• Organize & chair face to face workshops, audio/video meetings , interview sessions, conferences etc to gather requirements or to resolve issues involving various stakeholders
• Single point of contact for the British Telecom Global Services Market unit for System Delivery
• Day to day communication with Project Team Members for deliverable tracking
• Managing conflicts across the phases of delivery amongst various teams – internal and external
• Managing customer expectations throughout the lifecycle of the contract till the Service Commencement Date, tracking cost, scope, change requests etc
• Providing post go live support to the Contract and Account team
• Motivating the teams and communicating effectively with the cross organizational(Customer, British Telecom, Tech Mahindra, British Telecom Vendors such as Infosys, TCS, Qualsys etc) teams
• Proactive Communication with key British Telecom & Tech Mahindra Senior Management to escalate and resolve issues to ensure the project deliverables adhere to the delivery schedule and cost
• Preparing various project formal documents & trackers such as Risk, Issue, Action register, Project scope document, Project Management Plan, Project closure report, Workpackage document etc.
• Managing various internal initiatives to streamline process documentation and project delivery activities. Ensuring industry best practices are incorporated E.g. worked closely with E&Y towards Delivery processes streamlining initiative

Role: Business Consultant – BPM

Duration: June 2007 - November 2009

Responsibilities:

• Understand and capture end to end Contract Assistance  process
• Stream line processes while mapping timelines, outlining deliverables, providing samples / templates of the deliverables
• Settling and handholding the process teams
• Mapping AS-IS and TO-BE processes for the clients
• Documenting Standard Operating Procedures
• Identify points of revenue leakages and provide recommendations
• Identify and recommend areas of improvement with respect to process, system and/or people
• Identify possible new business opportunities for TechM
• Stakeholder management

Fidelity Technologies India Pvt. Ltd., Gurgaon October 2003 – May 2007

Role - Business Analyst

Duration - December 2006 – May 2007

Responsibilities

• Engaging relevant stakeholders and co-ordinating project teams to ensure project objectives are achieved
• Analysing, measuring and documenting business processes using standard methodologies, including process modelling and activity-based costing (ABC)
• Organise and facilitate client liaison forums, acting as point of contact to the business
• Defining the root causes of performance issues from people, process and systems perspectives
• Facilitating work groups to design processes that exploit the technology enablers available
• Creating and tracking the implementation of performance improvement plans
• Tracking and demonstrating business benefits

Role – Process Analyst

Duration - August 2005 – November 2006         

Responsibilities

• Producing Business Requirements documentation for new integrated product applications using Fidelity Systems Delivery Methodology
• Analysing the impact and feasibility of change requests on the existing Fidelity integrated applications
• Documenting existing Fidelity integrated applications and process mapping
• Workflow Analysis, configuration and implementation
• Elicitation and analysis of business needs from client business stakeholders
• Adhering to Change Management protocol
• Identification of steps, within determined processes, requiring enhancements. Conducting root cause analysis of problems and solution designing for process efficiency.
• Providing support to development team during SIT and UAT

Role – Conversion Analyst

Duration - October 2003 – July 2005

Responsibilities

• The role comprised primarily of bringing the GFAS project to India and to train the members of the department about the working and implementation of the same.
• To act as a subject matter specialist in stabilizing the project pre and post the launch.
• Supporting the Business Analyst in mapping and analysing the data of the processes to be upgraded / improved.
• Documenting conversion, reconciliation and data/process mapping requirements through meetings/discussion/written and verbal communication ensuring thereby timely communication of project related issues to the Business Analysts and Project Analyst.
• Documenting business rules and standing data requirements
• Working with the Systems Analysts and Business Analysts to prepare and validate all resulting documentation so as to put in place the procedures during the pilot launch.
• To work on projects to improvise departmental performance.
• Working with other team members to address key concepts and resulting data issues and escalating problems to Project Managers
• Identifying peripheral systems which may be impacted by data changes
• Identifying defects during conversion runs, raising them in Test Director and performing in-depth analysis on the same to ensure that the data are converted as per G2 requirements.  To accomplish this, extensive data clean up activity was undertaken which included updating information in the live environment.
• Disseminating information about Test Director and Test Case scripting among the team members (India).

Education:

PGDBM in International Business, 2001 - 2003, New Delhi

Fortune Institute of International Business, Ranked first in the institute and received the prestigious Motilal Award.

Diploma in Communication Management (Advertising and Marketing)Bangalore

Institute of Communication Management

Bachelors of Commerce (Acc. Hons.) 1998 – 2001, Utkal University Bhubaneswar

Govt. College, Angul    

Passed with First Class (distinction) ranking first in the college, bagged the topper’s award.

Trainings:

 

  ITIL V3 Foundation

 

• PRINCE2 trained
• PMP trained
• IGRAFIX – Inhouse Fidelity Training : 1 day: April 2007
• Certificate course of Quality Business Analyst – QAI and NASSCOM: 4 days :  February 2007
• Honing Business Analysis Skill – I Quotient : 2 days : June 2006

Achievements:

• MSP (Managing Successful Program) certified _ Foundation and Practioner
• ACE award winner for consistently performing par excellence
• Selected for executive leadership cadre in Tech Mahindra - 1000 leader
• Appreciation – Oral and written from end clients
• Best Employee award recipient in Fidelity